faq
General
You can reach us at support@emruvio.com, and we will reply within 24–48 hours.
Yes, we offer free shipping on orders over $99.
You can subscribe to our newsletter or follow us on social media for exclusive offers and updates.
My account
Click on “Sign Up / Log In” at the top right corner, enter your email and password, and fill in the required information to register.
Click “Forgot Password” on the login page, enter your registered email, and you’ll receive a link to reset your password.
By creating an account, you can:
1. Track your orders and view order history
2. Save shipping addresses for faster checkout
3. Get early access to new arrivals and promotions
Orders
Orders are typically processed within 1–3 business days.
If your order hasn't been shipped yet, please contact us as soon as possible. Once shipped, changes or cancellations are not available.
Please check your spam folder. If you still don’t see it, contact customer service to verify your email address.
Yes, once your order is shipped, we will email you a tracking link.
Returns & Exchanges
You may request a return within 7 days of receipt, with items unused and in original condition.
Size exchanges are available if stock allows. For different styles, please return the item and place a new order.
Items that are used, washed, damaged, missing original packaging, or certain sale items may not be eligible for returns.
Product Information
Please refer to the size chart on each product page and choose based on your own measurements.
We use high-quality, skin-friendly fabrics. Specific materials are listed on each product page.
Most items are easy to care for. Please follow the washing instructions on the product label.
