Shipping Policy

Shipping Time

Orders are processed within 3 business days after being placed（For new products, the processing time may increase）.

You'll receive a shipping confirmation email as soon as your order leaves our warehouse.

Free shipping is offered on all orders over $99. Orders under $80 will incur a $10 shipping fee.

Delivery dates are estimated and cannot be guaranteed. If there is a delay, please contact us by email: support@emruvio.com. Shipping services and rates are subject to change without notice. 

Order Tracking

You can track your order and shipping & handling information on your account if you have registered one on emruvio.com. If you haven't registered on our site, you can also track your order here with your order number.

For more shipping information, send an email to support@emruvio.com. We will get back to you within 24 hours.

If tracking shows delivered but you haven’t received it:

Contact carrier (e.g., USPS: 800-275-8777) within 48 hours

Forward carrier case ID to Support@emruvio.com for escalation

Order Change/Cancellation

You may cancel your order before your order had been shipped. If you need to change or cancel your order, contact us support@emruvio.com ASAP. You can reply directly to your order confirmation email. If the order hasn't been shipped, we're happy to accommodate you.

Accidents

If damage is suspected:

Photograph unopened package + shipping label

Email photos to Support@emruvio.com within 24 hours

Do not discard packaging until case resolution.