Refund Policy

Our Promise

Every EMRUVIO piece is crafted to celebrate your individuality. If it does not resonate with your essence, we offer a seamless journey of renewal within 7 days of delivery.

Return & Exchange Window

You may request a return or exchange within 7 days  of receiving your order.

To qualify, items must be unworn, unwashed, with all tags attached, and in original packaging.

How to Initiate a Return

1.Click on Start A Return and Request Return, choose a reason . 

2.We will review your request in 24 hours, please wait patiently.

3.You’ll need the email address associated with your purchase, or order number. Next, you’ll receive step-by-step instructions and a shipping label, also sent to your email (Shipping costs for your return will be deducted from your refund). 

4.Please upload the tracking number at the return page after you shipped it back.

After we received the iterm, the refund will be processed.

5.For returns, please ship the items to the following address. To ensure smooth processing, kindly include your order number and a brief note stating the reason for return inside the package.

HEELERX INC

399 W Victoria St

Gardena, CA 9024,

Contact Person: Robert Dong

Phone: 603-777-6777

6.We recommend retaining the shipping receipt and tracking number until your return is confirmed, as this helps resolve any potential delivery issues promptly.

Shipping & Costs

·Change of mind: You cover return shipping costs.

·Our error (e.g., damage, wrong item): We fully cover shipping costs.

·International returns: Customers are responsible for any customs duties incurred.

Refunds

·Upon receiving and inspecting your return, we will process the refund within 3-5 business days.

·The amount will be credited to your original payment method. Bank processing times may vary.

Important Notes

·Exceptions: Intimate apparel, personalized items, and final sale goods cannot be returned.

·Damaged items:Please contact us immediately at Support@emruvio.com for expedited resolution.

Need Help?

Our dedicated concierge team is at your service:

Support@emruvio.com |  +1 (888) XXX-XXXX

We aim to respond within 24 hours during business hours (9AM-5PM EST, Monday-Friday).